Refund policy

Last updated: September 1, 2026

Zylseo is an online fashion store operated by Robert Brent HANRIEDER, an individual seller based in Canada.

We currently ship orders only within the United States.

Returns
You may request a return within 30 calendar days after your order has been delivered.

To be eligible for a return, the item must be:
- Unworn, unused and unwashed
- In its original condition
- Returned with all original tags attached
- Returned in its original packaging
- Accompanied by proof of purchase or your order number

Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags may not be accepted.

How to Request a Return
To request a return, please email us at info@zylseo.com within 30 days of delivery.

Please include:
- Your order number
- The item you wish to return
- The reason for the return
- Photos of the item if it is damaged, defective or incorrect

We will respond within 1 business day with return instructions. Please do not send any item back before your return request has been approved.

Return Address
Approved returns should be sent to:

Zylseo
10160 Chapel Springs Trail
Fort Worth, TX 76116
United States

Please wait for our confirmation before sending your return. We are not responsible for returns sent to an incorrect address or without prior approval.

Return Shipping Costs
For returns due to a change of mind, incorrect size, colour preference or other personal reasons, the customer is responsible for the return shipping cost.

If an item is defective, damaged during delivery or incorrect, please contact us before returning it. Once the issue is confirmed, we will provide return instructions and arrange a return shipping solution.

Damaged, Defective or Incorrect Items
Please inspect your order after delivery and contact us as soon as possible if the item is damaged, defective or incorrect.

Please provide your order number and clear photos of the issue so that we can investigate and assist you.

Non-Returnable Items
The following items cannot be returned:
- Items marked “FINAL SALE” at the time of purchase
- Gift cards
- Personalized or custom-made items, where applicable
- Items that have been worn, washed, altered or damaged after delivery
- Items returned without their original tags or packaging

Sale items that are not marked “FINAL SALE” are subject to this return policy.

Exchanges
We do not offer direct exchanges. If you need a different size or item, please request a return and place a new order after your return has been approved.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us at info@zylseo.com.

Shipping and Delivery Times
Orders are processed and shipped within 1–3 business days.

After shipment, standard delivery usually takes 7–15 business days.

The estimated total delivery time is 8–18 business days from the date your order is placed. Delivery times may be affected by weekends, holidays, weather conditions or carrier delays.

Contact
For return and refund questions, please contact us at:

Email: info@zylseo.com