Shipping policy

Last updated: September 1, 2026

At Zylseo, we carefully prepare and package every order before shipment. Please note that delivery times may be affected by weekends, holidays, weather conditions or carrier delays.

Shipping Destinations

We currently ship orders only within the United States.

We do not currently ship to destinations outside the United States.

Shipping Cost

Free standard shipping is available for all orders shipped within the United States.

Order Processing and Delivery Times

Order Processing:
Orders are processed and shipped within 1-3 business days.

Transit Time:
After your order has shipped, standard delivery usually takes 7-15 business days.

Estimated Total Delivery Time:
The estimated total delivery time is 8-18 business days from the date your order is placed.

Delivery times are estimates and are not guaranteed. The estimated delivery time includes both order processing time and carrier transit time.

Order Cut-Off Time

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders placed after the cut-off time, on weekends or on public holidays may begin processing on the next business day.

Shipping Carriers and Tracking

Depending on the delivery address, we may use DHL, USPS, UPS or FedEx.

After your order has shipped, we will send tracking information to the email address provided at checkout. Tracking information is usually sent within 1-2 business days after shipment.

Please allow additional time for the carrier to update the tracking information. If you do not receive tracking information within 2 business days after your order has shipped, please contact us at info@Zylseo.com.

Order Tracking

You can track your order using the tracking link provided in your shipping confirmation email.

If you need help tracking your order, please contact us at info@Zylseo.com and provide your order number.

Changing a Shipping Address

Please contact us at info@Zylseo.com within 48 hours of placing your order if you need to request a shipping address change.

We will try to assist you, but we cannot guarantee that an address change will be possible once your order has entered processing or has been shipped.

Multiple Shipping Addresses

Each order can be shipped to only one address. If you would like to ship items to multiple addresses, please place separate orders.

Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information.

If a package cannot be delivered because of an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping costs required to reship the order.

If a package is returned to us, please contact us at info@Zylseo.com so that we can provide further instructions.

Delivery Problems

If your order is delayed, damaged or appears to be lost, please contact us at info@Zylseo.com with your order number and tracking information.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors and the delivery carrier, then contact us for assistance.

Contact

For shipping questions, please contact:

Email: info@Zylseo.com