Terms of service

Last updated: September 1, 2026

Welcome to Zylseo. These Terms of Service apply to your use of the Zylseo website and online store.

Zylseo is an online fashion store operated by Robert Brent HANRIEDER, an individual seller based in Canada. Zylseo uses Shopify to host and operate this online store.

By accessing or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility and Accounts

You must be at least the age of majority in your province, state or country of residence to place an order.

When you provide information to us, including your name, email address, billing information or shipping address, you agree that the information is accurate, complete and current.

You are responsible for maintaining the security of your account information and for all activity associated with your account.

2. Products and Availability

We make reasonable efforts to display accurate product descriptions, images, colours, sizes and prices. However, colours may appear differently depending on your device and screen settings.

Product availability, descriptions and prices may change without notice. We may limit quantities, discontinue products or refuse an order where permitted by law.

All products are subject to availability.

3. Orders and Order Acceptance

When you place an order, you are making an offer to purchase a product.

Your order is accepted only after we send you an order confirmation. We reserve the right to cancel or refuse an order before acceptance, including where there is an error in product information, pricing, availability or payment details.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

Please review your order carefully before submitting it. Cancellation requests may not be possible after an order has been accepted or shipped.

Returns, refunds and exchanges are governed by our Refund Policy.

4. Prices and Payments

Prices are displayed on the website in the currency shown at checkout.

Prices, discounts and promotions may change before an order is accepted. The price charged is the price shown at the time your order is placed and confirmed.

Any applicable taxes, shipping charges or other costs will be displayed at checkout where applicable.

Payments are processed through Shopify and third-party payment providers. We do not generally receive or store your full payment card number.

You agree to provide accurate and current payment and billing information. You confirm that you are authorized to use the payment method provided.

5. Shipping and Delivery

We currently ship orders within the United States.

Orders are processed and shipped within 1-3 business days.

After shipment, standard delivery usually takes 7-15 business days. The estimated total delivery time is 8-18 business days from the date the order is placed.

Delivery times are estimates and may be affected by weekends, holidays, weather conditions, carrier delays or other circumstances outside our reasonable control.

Shipping details and any applicable shipping charges are described in our Shipping Policy.

6. Returns and Refunds

Our return and refund rules are described in our Refund Policy.

You must contact us before sending an item back. Items returned without prior approval may not be accepted.

Please review the Refund Policy for information about return eligibility, return shipping costs, damaged items, final-sale items and refund processing times.

7. Intellectual Property

The Zylseo name, logo, original website content, text, graphics and other materials created for Zylseo are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, publish, sell or exploit any part of the website without our prior written permission.

Third-party brand names, trademarks, logos, product images and product materials belong to their respective owners. Nothing in these Terms grants you permission to use third-party intellectual property.

8. Third-Party Services

Our website may use services provided by third parties, including Shopify, payment providers, shipping companies, analytics providers, email providers and fraud-prevention services.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for the independent actions or policies of third-party service providers, except as required by applicable law.

9. Third-Party Links

Our website may contain links to third-party websites or services.

We do not control or guarantee the accuracy, availability, security or content of third-party websites. You access third-party websites at your own risk and should review their terms and privacy policies.

10. Shopify

Our store is hosted and powered by Shopify.

Shopify provides the technology and platform that allow us to operate our online store. Purchases made through our website are transactions between you and Zylseo.

Shopify is not responsible for the products we sell, order fulfillment, shipping, returns or refunds, except where required by applicable law.

11. Privacy

Personal information collected through our website is handled according to our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, how it may be shared and how you may exercise your privacy rights.

12. Reviews and Feedback

If you submit a review, comment, suggestion, photograph, idea or other content to us, you confirm that you have the right to submit that content and that it does not violate any law or third-party right.

By submitting content, you grant Zylseo a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, edit and publish that content for operating, improving and promoting our services.

We may remove content that is unlawful, misleading, offensive, abusive, defamatory, fraudulent or infringing.

You must not submit false reviews, impersonate another person or misrepresent your experience with our products.

13. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate information or omissions relating to products, prices, promotions, availability, shipping charges or delivery times.

We reserve the right to correct errors, update information or cancel an order affected by an error, subject to applicable law.

14. Prohibited Uses

You may use our website only for lawful purposes.

You must not:

- Violate any applicable law or regulation.
- Use the website for fraud or other unlawful activity.
- Provide false or misleading information.
- Impersonate another person or business.
- Infringe intellectual property, privacy or other rights.
- Upload viruses, malware or harmful code.
- Interfere with the security or operation of the website.
- Scrape, crawl, copy or collect website content without permission.
- Use the website to send spam or unauthorized promotional material.
- Resell or commercially exploit our website or content without permission.

We may suspend or restrict access if we reasonably believe that these Terms have been violated.

15. Suspension and Termination

We may suspend or terminate access to our website if you violate these Terms, misuse our services or engage in unlawful activity.

Termination does not affect rights or obligations that arose before termination, including payment obligations, approved orders, returns or refunds.

16. Disclaimer

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free or available at all times.

Nothing in these Terms excludes or limits any consumer rights, warranties or remedies that cannot legally be excluded or limited.

17. Limitation of Liability

To the fullest extent permitted by law, Zylseo and Robert Brent HANRIEDER will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or products purchased through the website.

This limitation does not apply where liability cannot legally be excluded or limited.

18. Indemnification

To the extent permitted by law, you agree to compensate Zylseo for losses, claims or reasonable costs arising from your unlawful use of the website, your violation of these Terms or your violation of another person’s rights.

19. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will continue to apply.

20. No Waiver and Entire Agreement

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

These Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, form the entire agreement between you and Zylseo regarding your use of our website.

21. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations where permitted by law.

22. Governing Law

These Terms are governed by the laws applicable in Alberta, Canada, except where mandatory consumer protection laws in your place of residence apply.

Any dispute will be handled by a court with proper jurisdiction, subject to applicable consumer protection laws.

23. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted means that you accept the updated Terms, to the extent permitted by law.

24. Contact Information

Questions about these Terms of Service may be sent to:

Zylseo

Operated by: Robert Brent HANRIEDER

Email: info@Zylseo.com

Individual seller based in Canada